Pablo Blau | Spa Policy

Welcome to www.pabloblau.com. This Privacy Policy of Pablo Blau is intended to help you understand our policies and practices with respect to personal data that is collected, used, disclosed and/or retained by us in Singapore. Please read the Privacy Policy carefully before using this website. By accessing, browsing this website, submitting or signing up for any services offered by us, you agree to the terms of this Privacy Policy.

1. COLLECTION OF PERSONAL INFORMATION

1.1. Your privacy is important to us. By accessing, browsing this website, submitting or signing up for any services offered by us, we may ask you to provide us with certain personal information that can be used to contact or identify you which include your:

(a) Name

(b) Gender

(d) Phone number

1.2. If you submit any personal information relating to a third party (eg: your companion who will be attending the spa session with you), you agree, represent and warrant that you have obtained the consent of the third party to provide us with their personal information which include their:

(a) Name

(b) Email address

2. USE OF PERSONAL INFORMATION

2.1. We use the collected personal information to provide you with better service which include:

(a) Manage your appointment booking

(b) Manage your package and/or service

(d) Conduct surveys and feedbacks

(e) Marketing activities, promotions, collaborations and redemptions

(f) Analyze data

(g) Operate and troubleshoot our website

(h) Security checks

(i) Other reasonably related purposes

3. PROTECTION OF PERSONAL INFORMATION

3.1. We are totally committed to protecting and respecting your privacy. We will not disclose, sell or rent your personal information to any third party except where it is part of providing a service to you which include:

(a) Manage your appointment booking

(b) Manage your package and/or service

(d) Conduct surveys and feedbacks

(e) Marketing activities, promotions, collaborations and redemptions

(f) Analyze data

(g) Operate and troubleshoot our website

(h) Security checks

(i) Other reasonably related purposes

4. WEB BROWSER COOKIES

4.1. When you use our website, you are generally known as anonymous. We do not collect personal information automatically at our website unless you provide or submit such information to us. Most web browsers are initially set to accept cookies. You may choose to set your web browser to refuse cookies. However, please note that if you do not accept cookies, you may not be able to access to all the website functions.

5. THIRD-PARTY WEBSITES

5.1. We may sometimes use a third-party application or websites to host promotions and marketing activities. In those instances, the information you provide will be submitted to that third party and their privacy policy will govern the use and disclosure of the information you submit. Please note that we are not responsible for the privacy policy of such third-party application or websites, please contact the third-party website owner or operator to learn more about their privacy policy if you have any questions.

6. WITHDRAWAL OF CONSENT

6.1. If you wish to remove your personal information from our systems, please contact us at one of the following. Please note that we may ask you to verify your identity before responding to such requests.

Pablo Blau Spa

Raffles City Shopping Centre #02-26A

252 North Bridge Road, Singapore 179103

Spa Concierge Contact Number

(65) 6261 6885

Spa Concierge Email

info@pabloblau.com

6.2. Please note that depending on the nature and scope of your request, we may not be in a position to continue providing our services to you and we shall, in such circumstances, notify you before completing the processing of your request.

6.3. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

7. REVISIONS TO PRIVACY POLICY

7.1. We may revise this Privacy Policy by updating this page at any time. We encourage you to frequently check this page for any changes to stay informed. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of any modifications. Pablo Blau has the discretion to update this privacy policy at any time.

Spa Policy

REFUND & EXCHANGE POLICY

Refund & Exchange Policy

1. PAYMENT CURRENCY

1.1. All prices quoted are in Singapore dollars.

2. SERVICE VALIDITY

2.1. All treatment packages and unused treatment sessions are valid for 12 months, except for packages with more than 10 sessions, which are valid for 24 months from the date of purchase.

3. SERVICE REFUND

3.1. Full refunds for packages and deposits are available within 14 days of purchase. The refund is calculated based on the customer's paid amount and unused treatment sessions. After the 14th day from the purchase date, all packages are non-refundable, non-transferable, and non-exchangeable.

3.2. The original price of any complimentary services and items utilised or received by the client in the package will be deducted before refunding the balance amount.

3.3. All treatment packages and unused treatment sessions are non-transferable or non-exchangeable. However, if you are unable to use your package due to unforeseen circumstances, please contact our spa concierge at info@pabloblau.com

3.4. All à la carte services, trial services and service vouchers are non-refundable, non-transferable and non-exchangeable.

3.5. All service gift cards are non-refundable and non-exchangeable.

Refund & Exchange Policy

4. PRODUCT EXCHANGE

4.1. No refunds on products. We provide exchanges only for items that are defective or damaged. Products exchanges are allowed within 5 days from the date of purchase.

4.2. To be eligible for an exchange, please provide a receipt or proof of purchase, and ensure that your item is in its original condition and packaging.

Exchange Notice Period

(from date of purchase)

05 days or less

06 days and above

Refundable /

Non-refundable

Exchangeable /

Non-exchangeable

Exchangeable for items that are defective or damaged. (Subject to item is in its original condition and packaging)

Non-exchangeable

Type of Service

All Treatment Packages

All à la carte Services

All Trial Services

All Service Vouchers

All Service Gift Cards

Refund Notice Period

(from date of purchase)

14 days or less

14 days and above

N.A.

Refund Amount

Full refund based on customer's paid amount and unused treatment sessions

Non-refundable

Transferable /

Non-transferable

Transferable

Exchangeable /

Non-exchangeable